Costs of Confusion — SPA Design Draft

Hospital volume

Outpatient visitors / year New-journey rate Clinical admissions / year Visitors per patient

Direction requests

% outpatients asking directions Recurring (outp.) → Info staff % Time to explain (s, outp.) % visitors asking Visitor recurring / info-staff % / time(s)

Late & missed appointments

% late (wayfinding) Avg overdue (min) % missed (wayfinding) Appointment length (min) Idle staff per late appt.

Salaries (annual, €)

Medical FTE Information FTE Other FTE Employer markup Work hours / FTE / year

Total Costs of Confusion

€ 0

per year

Cost per visit

€ 0

based on new journeys

Direction requests

per year

Cost breakdown

annual

Requests by staff type

annual

ROI — 60 month projection

Cumulative Costs of Confusion vs. cumulative Eyedog investment

ROI (3 yr)

—

ROI (5 yr)

—

Payback

—

5yr net savings

—

Prototype · formulas derived from "Costs of Confusion 3.0". Real SPA target: React + Vite + Tailwind + Recharts, deployed on Cloudflare Pages.